Service

Company Services

we will hold the first principle of integrity and the good faith is supreme, in line with the principle of providing you with pre-sale and after-sales service.

1.Pre-sale Services:

As you require, please contact our sales department and tell us your requirements on the products, our sales staff will promptly respond. For the conventional products, we will tell you on delivery and get your confirmation for production. for the special requirements, we will get feedbacks to our engineers for new designs. and then we will tell you on delivery after your confirmation.

2.Manufacturing:

HONSON Manufacturing Team is choose of technical professionals and middle & senior management talents; The effective purchasing,production and QC departments ,Their mutual cooperation in strictly utilizing our ISO9001 quality management system & ISO14001 Environment Management System enable us to ensure quality and complete the order according to your request.

3.After-sale Services

HONSON establish professional after-sales team, be equipped with Professional technical personnel, After delivery, we will keep track until you receive the goods.

we will contact with you to ensure your delivery was received how and when you expected.

If the product has quality problems during the warranty period (manmade factors can negotiate with us), we will timely response within 8 hours. provide technical soluation, Including Supply maintenance spare parts,returning policies etc,All costs shall be borne by us.

Your feedback is the source of our constant development,we welcome your give us valuable advice and suggestions on our company, products, services, etc.we will Humbly accept, continue to improve, until the customer is satisfied


service-1.jpg


OEM / ODM Service

We'll hold the principle of good faith  to produce your exclusive products. 

1.LOGO Design and Printing: 

We can print LOGO on the products or packagings for our customers. We can also design LOGO according to customers' requirements, in which we have a lot of experience. 

2. Packaging Design: 

We can, according to customer requirements, design good product packagings including cartons, inside boxes, packing foam, plastic bags, brochures, as well as the  product description on the box, printing LOGO and company information. We will design striving for customers' satisfaction.

3. Product Appearance and Function:

You can make your request on appearance, function, materials, installation, etc., our engineers will be based on your request for further modification and finally produce your exclusive sample till you are satisfied. Our sample delivery time will be within 7 days.


service-2.jpg


Packaging & Shipping

We will sincerely hold the principle of good faith providing you with good packaging and convenient transportation options. 

1. Packaging:

Layers of Packaging, solid Packaging, each product can weather long-distance transport test.
 For the inner packaging, used plastic bags to pack products, with packaging foam fixing and protecting products. for exterior packaging, we use good quality and thickened carton, with Adhesive tape and Packing belt for final packaging.
 Before shipment, we will 100% QC garantee package good and solid, making it possible to securely transport to the destination. 

2. Shipping: 

Professional transportation services, high-quality, safe and efficient.
We have direct cooperation with a number of transport companies, including DHL, TNT, FEDEX, UPS, EMS, SF, and some professional air and sea transport companies. We work together to provide high-quality, safe and efficient transport services for our customers. We have three options of transport in the form of by express, by air and by sea. In general, our shipping port is Ningbo Port and Shanghai Port.


service-4.jpg